Where

144 Main Rd, Biggin Hill TN16 3EJ

When

Ideally a minimum of one 3.5 hour session (half a day) a week.Volunteer sessions are Tuesday to Sunday 10.00 am -13.30 pm or 13.30 am -17.00 pm. School sessions/programmes will take place on Tuesdays presently.

There is a degree of flexibility and we are happy to discuss this with people interested in volunteering

Organisation

Biggin Hill Memorial Museum (BHMM) will be opening to the public in Winter 2018.  We will tell the story of Britain’s most famous fighter station from its role in the First World War to the building of St. George’s Chapel of Remembrance in 1951.  The museum will also preserve the historic memorial Chapel and surrounding landscape, including the Garden of Remembrance.

Purpose/Objective of the Role

Welcoming visitors into the museum, selling tickets and shop products, the Welcomer’s role is to engage visitors at the reception desk and ensure that visitors have what they need to get the most from the stories of people, place and history of RAF Biggin Hill.

We are looking for volunteers to help create a welcoming and engaging visitor experience.  If you enjoy meeting new people, have an interest in history and would enjoy volunteering with our small and dedicated team, we’d love to hear from you.  No experience needed, we will train you.

You will have the chance to help shape the feel of our new museum, ensuring a world-class welcome to our visitors.  In return you will get training, support and valuable experience in a museum at a very exciting moment. As a volunteer you will be joining our friendly museum community with opportunities for socialising and sharing learning.

Tasks/Duties Involved

Role Tasks include:

  • Offering a friendly welcome to all visitors at the museum reception desk
  • Using the till; selling exhibition tickets and shop products, taking payments and handling cash
  • Providing, explaining and supporting the use of tablet guides to access the museum
  • Being the first point of contact for the museum, including answering the phone and directing enquiries appropriately

We ask all volunteers to:

  • Follow all museum policies, including access, diversity, child protection, security and health and safety
  • Assist with the daily visitor care routines including health and safety routines and emergency evacuations as required
  • Maintain a positive image of the museum and its work
  • To treat each other and all visitors politely and with respect

Skills Required 

  • A welcoming, friendly and positive manner
  • Excellent customer service skills
  • Be able to work as part of a small team, being flexible and adaptable
  • Willingness to develop new skills and knowledge
  • Reliability and the ability to make a regular commitment to the Biggin Hill Memorial Museum, ideally for a minimum of six months
  • An interest in, and willingness to learn more about the Battle of Britain and the history of Biggin Hill
  • No experience needed as we can provide training

Training/Support Given

  • Full training on all aspects of the role including, customer care, security, Health and Safety
  • Regular forum meetings and social events, including monthly coffee mornings
  • Weekly updates and regular newsletters

Benefits of Volunteering to Individual

  • Experience of customer service and engaging with a wide range of audiences in a museum setting
  • Experience of delivering schools and learning sessions within a museum environment
  • Travel expenses up to a monthly agreed limit
  • Free entry for yourself and a guest to the museum galleries
  • A complimentary hot drink from our café each session
  • Discount in our shop and cafe
  • Regular forum meetings and social events, including regular coffee mornings
  • Weekly updates and regular newsletters

Application Process

To register your interest, please complete the Volunteer Registration Form . If you have any questions call Aparna on 07378342131